ROCKVILLE, Md., February 1, 2022 -- Cella, a nationwide staffing, consulting and managed solutions firm, today announced that it has won ClearlyRated’s Best of Staffing® Client and Talent 10-Year Diamond Awards for delivering superior service to clients and candidates for at least 10 consecutive years. Cella is honored as a leader in providing staffing services in the creative, marketing, digital and proposal development spaces. ClearlyRated’s Best of Staffing Award is presented in partnership with presenting sponsor Indeed and gold sponsor Talent.com. Winners have proven to be industry leaders in service quality based entirely on survey ratings from their clients and candidates. On average, Best of Staffing Award winners have twice as many "completely satisfied” clients and candidates as non winners.
Fewer than 1% of all staffing companies in the U.S. and Canada have earned the Best of Staffing Client and Talent 10-Year Diamond Awards, and Cella is one of only six companies to win in its category this year.
In the 2022 survey, Cella received satisfaction scores of 9 or 10 out of 10 from 89.3% of its clients, significantly higher than the industry average of only 41%. Cella received an enviable Net Promoter® Score (NPS) of 85.7 from its clients, compared to the industry average of just 29. In addition, 70% of the talent placed by Cella rated the company an impressive 9 or 10 out of 10 versus the industry average of 40%, and the NPS Cella received from talent is 3x higher than the staffing industry average.
“We find it tremendously gratifying to receive these 2022 10-Year Diamond Awards, especially since they’re determined by our valued clients and candidates in recognition of all our Cella employees who excel every day at providing the best customer service in the industry. During a period known as ‘The Year of the Hard-to-Find Talent,’ our dedication to Service Excellence was more important than ever before. But true to form, Cella’s passion rose to the challenge and went right to work—helping companies, candidates, teams and our colleagues do the same. And as much as we appreciate this honor, we’re equally grateful for the opportunity to assist others in realizing their greatest success,” said Cella’s President, Rob Ganjon.
“Winners of the 2022 Best of Staffing Award have demonstrated their commitment to delivering exceptional service, even as Covid-19 has forced them to reimagine and rebuild their approach to business," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have kept the client, talent, and employee experience at the heart of their business strategy, and it's my honor to celebrate and showcase the 2022 Best of Staffing winners alongside feedback from their actual clients on ClearlyRated.com!”
Cella is a recognized leader in staffing, consulting and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our secret sauce? The Cella Trifecta: we have the right people, we understand our clients and we deliver results. Success requires a partner who offers all three. Together, we put passion to work. Cella is a 2022 Best of Staffing 10-Year Diamond Award Winner for both Clients and Talent—an honor earned by only 1% of staffing firms in the U.S. and Canada. For more information, please visit cellainc.com or contact [email protected].
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score® survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at clearlyrated.com/solutions.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.