Job Opportunities

Account Supervisor (Remote)

Rahway, NJ | Job #325539
Job Title: Account Supervisor (Remote)
Location: Rahway, New Jersey
Type: Remote
Cella has an exciting opportunity for an Account Supervisor at an award-winning, best-in-class, in-house agency at a major pharma company. This full-service agency produces print, digital, augmented/virtual reality, and video assets. This role will focus on the medical education segment, clinical trial stages of product development and eLearning opportunities. The preferred candidate should have a scientific background, with knowledge of pre-launch promotion and medical education. Understanding of FDA regulations and IRB requirements associated with clinical trials a must. The Account Supervisor will support client marketing, project strategy, project budgets, and assist in up-selling new products and services to existing clients.
Account Supervisor Responsibilities:
  • Client Management
    • Establishes strong and trusted relationships with aligned clients from selected accounts
    • Manages accounts independently on a day-to-day basis
    • Partners with client to ensure strategic brand or departmental direction
    • Accountable for all SOW development
    • Reviews all major milestones for client deliverables prior to client review and shares in accountability 
    • Upholds agency-quality standards in servicing clients 
    • Understands the essential dynamics, strategies, and drivers of clients’ business
    • Writes thorough and actionable creative briefs
    • Oversees operational performance of assigned accounts 
  • Project Management
    • Understands key agency resources and brings them together to produce exceptional results 
    • Facilitates ideas from development to presentation to execution
    • Ensures client satisfaction is achieved on all project deliverables
    • Sets priorities while handling multiple projects and delegates work appropriately
    • Manages client expectations and timelines
    • Partners with internal teams to ensure successful execution of projects and budget management 
    • Works independently at leading and managing jobs within the creative-strategic development process
    • Ensures budgets and project estimates are accurate and appropriately represent required project hours
    • Monitors team hours on jobs and proactively escalates as appropriate if projects are heading off course or there is a change in scope
    • Leads internal meetings (e.g., status meetings, job start-ups)
    • Ensures the highest standards of quality control of client materials by evaluating creative work for consistency and accuracy and monitoring brand compliance
  • Leadership
    • Inspires and motivates teams to over-deliver against expectations, resulting in high employee engagement and overall client satisfaction
    • Leads internal teams to ensure project timelines are met, quality of work is high, communication is fluid with all parties, and that all members understand their roles
  • New Business Development
    • Partners with client account leads, grow the medical education, clinical trial, and eLearning portfolio
    • Collaborates with Creative and Strategic team members to identify opportunities
    • Supports organic growth of existing client project work and up-selling appropriate opportunities
    • May assist the Account Director or may independently develop and present capabilities, marketing, and tactical plans
Account Supervisor Qualifications:
  • BA/BS - scientific/medical focus required
  • 3+ years experience of successfully developing and implementing US and global patient recruitment and retention campaigns for single studies and multi-protocol programs, medical education including a deep understanding of our clients’ products (mechanisms of action, molecular structure and behavior, clinical data, competitive differentiators), the conditions they treat and relevant prescriber details, eLearning
  • 7+ years agency experience, in-house agency experience preferred
  • 5+ years pharma or healthcare experience preferred 
  • 5+ years account management-related experience
  • Demonstrates excellent grasp of account management/client services best practices
  • Deep understanding of integrated marketing directed toward both consumers and health professionals
  • In-depth knowledge of pharma and marketing communications strategies, regulatory environment, and healthcare provider organizations
  • Demonstrates excellent interpersonal, client relationship, organizational, administrative, and time-management skills
Job ID: 325539
Cella is an equal opportunity employer. All applicants will be considered for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local law.
We are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella is the only creative staffing firm to win the Best of Staffing® Client and Talent Awards for 10 years running. And as a Certified Women’s Business Enterprise, we proudly help clients meet diversity objectives, too. Cella is an equal opportunity employer.