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Senior Product / User Experience Designer - Remote contract

Roseland, NJ | Job #320567
Job Title: Senior Product / User Experience Designer - Remote contract
Location: Roseland, New Jersey
Type: Temp-to-Hire
Our client is a top name in financial and retirement services, and they are on the hunt for a Senior Product / User Experience Designer to join them remotely on a contract basis (W2 and benefits eligible).  This Experience Design team creates highly personalized end-to-end customer experiences that are tailored by audience and customer lifecycle stage. They have interconnectivity with all facets of the customer journey including those of the employer, the advisor, the institution, and the individual.

Your Team
You will be part of the UX Design team that is a critical support for the brand's commitment to customer obsession. The team increases the customer satisfaction of our digital products by improving the simplicity and usability of these products for customers. We collaborate across functions in an agile environment to develop differentiating, seamless digital experiences and to continually improve rates of conversion, efficiency, acquisition, usability, and engagement.

Your Role
You are a passionate, talented, well-rounded UX Designer: A generalist with expertise in UX design, visual design, design research, and workshopping. You will create sketches, wireframes, mockups, experience maps, and other assets to provide vision and guidance to a number of the brand's digital products. You will partner with Journey Managers, and Voice of the Customer experts to uncover our users pain points. You will collaborate closely across departments with graphic designers, writers, and engineers to deliver experiences that create measurable positive business and customer outcomes such as improvements to operational efficiency and improvements to customer satisfaction. You will report to the Director, Experience Design.

What you will need to succeed:
  • 2-5 years of experience in UX Design, UI design and graphic/visual design are required.
  • Online portfolio or samples of work are required – showing process in addition to final product.
  • Adept at a variety of UX design practices including design research, human-centered design, behavioral & interaction design, HCI, information architecture, graphic design, UI guidance and visual requirements.
  • Skilled in various design and prototyping tools such as Adobe Creative Suite, Sketch, Figma, and InVision.
  • Good oral, written, analytic and communication skills: Can effectively present ideas and designs to a variety of audiences.
  • Experience with current design processes a plus: Design Sprints, Lean UX, design thinking, Double Diamond, etc.
  • Perform heuristic evaluations on existing experiences and participate in design critiques of experiences in progress.
  • Experience in simplifying experiences through design research, ethnography, customer feedback, site metrics, and usability testing.
  • Ability to contribute UX patterns, interactions, and components to an evolving centralized digital style guide.

It’d be a plus if you have:
  • Familiarity with remote usability platforms such as UserTesting or UserZoom.
  • Solid understanding of the limitations and possibilities of front-end technologies and platforms such as HTML, CSS, JavaScript, PWAs, React, APIs, Android, iOS, Edge, etc.
  • Knowledge of responsive and atomic design systems and frameworks.
  • Awareness or working knowledge of front-end technology: HTML, CSS, and components.
  • Presentation specialty: PowerPoint, Keynote, etc.
  • Knowledge of Group or Individual insurance, Retirement, financial services, healthcare or other highly regulated industries.
  • Experience with multi-channel customer experience and self-service.

We are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella is the only creative staffing firm to win the Best of Staffing® Client and Talent Awards for 10 years running. And as a Certified Women’s Business Enterprise, we proudly help clients meet diversity objectives, too. Cella is an equal opportunity employer.