Job Title: Sr.Copywriter III
Location: Philadelphia, Pennsylvania
Type: Freelance / Contract
Location: Philadelphia, Pennsylvania
Type: Freelance / Contract
We have an exciting opportunity for a Sr.Copywriter. This is a Temporary, Hybrid role located in Philadelphia, PA (19103). *Candidates will be required to travel to office periodically during the week*
The Sr. Copywriter will be responsible for the creation, execution, and delivery of account-based and self-service content across customer communications channels such as email, direct mail, SMS, video, and more.
Job responsibilities include, but are not limited to the following:
• Writes, reviews, edits, and manages creative and technical content for account-based and self-service experiences
• Manages change requests to existing onboarding, service, transactional, and product education communication tactics
• Adapts language and style to reflect brand voice and tone
• Manages Comcast Business' template library and conducts audits to ensure the value, organization, and consistency of existing content
• Partners closely with cross-functional partners inclusive of product development teams
• Regularly collaborates with our Digital Experience (DX) and Marketing teams to ensure copy and design complement one another and are aligned with other customer-facing content and experiences.
• Improve quality design and enhance user experience
Preferred skills and qualifications:
•
Working knowledge of multiple platforms such as Jira, Confluence, and Salesforce
• Proficiency in Microsoft 365 tools and applications including Outlook, Teams, SharePoint, and OneDrive
• Familiarity with customer journey mapping
• Prior experience working with external agencies
• Detail-oriented
• Strong organizational and project management skills
• Technical know-how
• An understanding of business and operational processes
• Bachelors degree in Communications, Marketing, Journalism, Business Administration, or equivalent work experience "
Job ID: 325378SM
#LI-Cella
#LI-SM1
The Sr. Copywriter will be responsible for the creation, execution, and delivery of account-based and self-service content across customer communications channels such as email, direct mail, SMS, video, and more.
Job responsibilities include, but are not limited to the following:
• Writes, reviews, edits, and manages creative and technical content for account-based and self-service experiences
• Manages change requests to existing onboarding, service, transactional, and product education communication tactics
• Adapts language and style to reflect brand voice and tone
• Manages Comcast Business' template library and conducts audits to ensure the value, organization, and consistency of existing content
• Partners closely with cross-functional partners inclusive of product development teams
• Regularly collaborates with our Digital Experience (DX) and Marketing teams to ensure copy and design complement one another and are aligned with other customer-facing content and experiences.
• Improve quality design and enhance user experience
Preferred skills and qualifications:
•
Working knowledge of multiple platforms such as Jira, Confluence, and Salesforce
• Proficiency in Microsoft 365 tools and applications including Outlook, Teams, SharePoint, and OneDrive
• Familiarity with customer journey mapping
• Prior experience working with external agencies
• Detail-oriented
• Strong organizational and project management skills
• Technical know-how
• An understanding of business and operational processes
• Bachelors degree in Communications, Marketing, Journalism, Business Administration, or equivalent work experience "
Job ID: 325378SM
#LI-Cella
#LI-SM1
Cella is an equal opportunity employer. All applicants will be considered for employment
regardless of their race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran, disability status, or any other characteristic protected by
federal, state, or local law.
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