Location: onsite 3x per week in Manhattan (10001)
Job Type: 12-month W2 hourly contract
Compensation Range: $65-75/hr
Our financial services client is seeking a dynamic Digital Content Manager to join their Card Benefits team, focusing on enhancing web and mobile experiences for credit card benefits. This pivotal contract role is central to transforming the highly utilized Benefits List feature from a manual process to a strategic, automated model, which involves a significant AEM content migration
You will assist Product Owners via writing Agile user stories, grooming the backlog, preparing sprints for development. Furthermore, you will work closely with the design team and development team to ensure requirement readiness and help deliver a UX that is scalable, intuitive, and easy to use for our customers.
This position requires strong cross-functional collaboration with technology, content, and design teams, and proficiency with AEM to translate complex content and experience requirements into actionable deliverables.
This hybrid role (3 days onsite) is based in Manhattan and is expected to transition to 100% onsite by the end of the year. Employees will receive 30 days' notice before the change.
Key Projects
This role will be instrumental in leading and supporting the following critical projects:
- Catalog UI Development: This project focuses on building a scalable content repository designed to efficiently manage and store benefit data. It involves inventorying crucial metadata, such as CTA URLs and images, and developing a system that can accurately determine benefit eligibility for various cards. The primary goal is to significantly improve the usability and scalability of the current platform, enabling faster onboarding and management of over 130 card benefits.
- Self-Serve Authoring Enablement: The aim of this initiative is to empower the card team to independently make content updates without relying on the content delivery team or submitting Jira tickets. This includes supporting direct image handling via AEM, reducing current bottlenecks caused by dependency intake forms, and introducing robust governance workflows for managing evergreen content and template updates.
- Quality Control & Testing Optimization: This project seeks to revolutionize the current fully manual QA process. The Product Associate will work to implement automated or semi-automated testing solutions to streamline content validation, minimize human error, and ensure a higher standard of quality for all digital experiences.
Responsibilities:
Product Management
- Work in an Agile development environment to develop phased delivery and go-to-market plans in collaboration with product, technology, analytics, design and business partners.
- Participate in workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery roadmaps.
- Support communications with stakeholders, including senior executives.
- Support content delivery process improvement and automation efforts, including migration of content, QA testing for accuracy of content and hand-off's between multiple teams.
- Work closely with a tight-knit team of Product Managers, including the Product Owner.
Product Delivery
- Gather and refine requirements to drive value in accordance with customer and business stakeholder priorities.
- Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and understand impediments.
- Work closely with Scrum teams to ensure features meet all acceptance criteria and are ready for production.
- Gain experience with product management, including a technical understanding of the product environment.
- Learn about key features in the product development lifecycle, including agility, Jira, design, and delivery.
- Navigate and understand how to use JIRA and leverage all the various tools it provides to help you perform your duties.
Content Delivery Oversight & Management
- Gather and refine requirements to add, update, or remediate benefits content; must be comfortable with working with a complex content structure and the interactions of content with digital, customer facing features.
- Define Acceptance Criteria and Automated Functional Testing (AFT) for testing content changes for both User Interface and Service teams; familiarity with Gherkin is desirable.
- Work closely with Content Management teams to produce content for both QA testing and production deployments; familiarity with Adobe's Experience Manager and Digital Asset Manager is desirable.
- Work closely with Scrum teams to ensure features meet all acceptance criteria and are ready for production.
- Navigate and understand how to use JIRA and leverage all the various tools it provides to help you perform your duties.
Qualifications:
- 5+ years of digital product management experience, with focus on content delivery.
- Experience with Agile product development techniques and practices, including Jira and Confluence.
- Working knowledge of Adobe Experience Manager is a requirement. Content migrations is a plus.
- Ability to actively work within a team environment while taking individual responsibility.
Job ID: 1089340
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
