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Proofreader

Baltimore, MD, | Job #318370
Job Title: Proofreader
Location: Baltimore, MD,
Type: Freelance / Contract
Job Title: Proofreader
Location: Baltimore, MD

The proofreader supports development of Medicare marketing materials with focus on proofing for benefit and other data accuracy and thoughts on design and readability of materials. Key categories of materials include: customer and prospect materials, direct mail, and other customer support materials. This proofreader will also assist in process of developing a marketing library for internal use. 

Key Responsibilities:

  • Supports development of Annual Notice of Changes and Evidence of Coverage documents. Works on template and data management to support the automated development process. Focus on proofing materials to ensure benefit and operations accuracy and compliance
  • Review and proofing for other key annual marketing materials including formulary, customer handbook, summary of benefits, sales kit materials
  • Direct mail and TV data review and proofing to ensure that multiple versions of these materials are accurate and reflect the benefit package
  • Support and potentially traffic requests that come into Customer Communications mailbox. Work to develop processes and reports to show progress/ status against requests
  • Manage archiving and material retention process along with Marketing Oversight group. The Marketing Oversight team has overall responsibility, but this role will be accountable for managing retention of specific enterprise customer communications
  • Manages relationship and established processes with key internal Marketing resources as well as Actuary, Health services, Sales, STARs resources, as needed
  • Knows and follows compliance guidelines outlined and updated each year by CMS
  • Review of benefit information in materials from pre and post- enrollment kit materials (enrollment forms, summary of benefits, comparison brochures, customer handbooks, etc.),  based on need and capacity to take on this work
  • Assist in development of Annual Notice of Change and Evidence of Coverage documents
  • Requires review of Medicare benefit information and state agency and internal contact information.  Information varies by health plan, and we develop materials for approximately 120 different plans
  • Organizes necessary materials and works through compliance upload process for materials. 
  • Works with Marketing Oversight to manage the material archiving process for enterprise customer communications. 
Qualifications:  
  • High school diploma or equivalent. Some Bachelor's or post- high school education preferred
  • Health care marketing experience preferred
  • Experience working within regulatory guidelines distributed by national regulatory agency
  • Experience in proofing data-intensive communications and materials
  • Must be able to build internal relationships and work with external vendors as needed
  • Ability to work on multiple projects with fast deadlines
  • Ability to work independently as well as a team player on multiple projects
  • Organized with ability to effectively manage time
  • Organization skills, attention to detail, and tracking are most important skills for this position
  • Computer skills  - can read and edit documents in MS Word and Adobe Reader. Ability to sort information in Excel spreadsheet and update/edit a spreadsheet as needed
  • Experience with or ability to understand medical benefits will be a plus
  • Need ability to work with MS Word, Excel, and Adobe Acrobat in order to track and document reviews

Job ID: 318370DC
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