Job Title: CRM Architect
Location: Baltimore, Maryland
Type: Remote
Location: Baltimore, Maryland
Type: Remote
We are looking for a talented CRM Architect for a direct hire/ full-time opportunity in Baltimore, MD.
CRM Architect Responsibilities:
JobID: 319956LM
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CRM Architect Responsibilities:
- This role is a core technical resource responsible for the architecture design, development, maintenance, administration, and continuous improvement of marketing automation and CRM solutions
- Actively participate in discussions with business and IT teams and communicate technical solutions in business-friendly language Implement updates to custom fields, workflows, process-builder flows, custom settings, etc - using Salesforce clicks-not-code technologiesSupport evening/weekend software releases as required to deliver new and maintenance work to production
- Troubleshoot and support production as needed, engaging in research of issues and fixing defects
- Maintain an up-to-date knowledge on Salesforce technology for both current and upcoming Salesforce releases
- Ability to identify and leverage Best Practices and Digital Technology trends and Marketing with focus on Customer Experience
- Capability of creating Digital Technology enabled solutions addressing critical business needs and Customer experience / engagement
- Bachelor’s Degree required
- 3+ years of related professional experience in Marketing, Information Technology, data, information management & architecture in a large corporation required
- 2+ years' experience with technical implementation of maintenance of CRM/PRM and marketing automation platforms and features within e.g. Content Builder, Journey Builder, Advertising Studio, Email Studio (Data Extensions), Automation Studio, Cloud Pages and Mobile Studio
- Must bring experience with high volume list and database segmentations
- SQL expertise required to run SQL queries to aggregate data to meet business needs
- Experience with Marketing Cloud - Salesforce preferred
- Experience with Tableau and BI Platform integrations preferred
- Experience with Sitecore platform and integrations a plus
JobID: 319956LM
#LI-Cella
#LI-LM1
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